F.A.Q.S.

FAQS

 

  1. HOW DO I PLACE AN ORDER?

 

It’s as easy as adding your favorite items to your cart! Simply shop as you do normally, and once you’re ready, create an account at checkout. Creating an account allows for faster checkout, and ensuring your order is secured. Once your account is created and confirmed, you will receive an email confirming your order information. You will also receive a tracking number in a separate email within 1-3 days.

 

  1. I PLACED AN ORDER WHAT HAPPENS NOW?

 

Once your order is completed an email will be sent to the account email used within the hour. Orders are processed within 1-2 days and shipped within 1-5 days standard and/or 1-3 express. Shipping can also be checked with your ordering email and order number by selecting’ the “tracking” option on the footer menu on our Homepage, or here.

 

  1. ARE YOUR PRODUCTS AUTHENTIC/DEADSTOCK?

 

We are a team of female authorized Nike, Adidas, Jordan and Balenciaga retailers. We also have a team of consigners for major popular retailers and proxies (paid employees who travel strictly for in-store releases worldwide! All of our items are shipped directly from the Brand Warehouse we advertise. We also ship any items purchased from online stores or authorized brick and mortar locations directly. If for whatever reason we feel the authenticity is in question, we hold every item to an extraneous test prior to selling. Nonetheless, all orders come with original receipt both physical and digital.

 

  1. WHY ARE YOUR PRICES SO CHEAP/HIGH?

 

We offer better prices than your popular marketplaces ex; StockX, Goat, FlightClub. We offer daily promotions to members and guests with no exemption of being an existing member. We have the fastest domestic and international shipping. We also offer a name your price tool occasionally on the day our shoppers love to shop the most ;). We also have the luxury of naming our price as we are authorized retailers and have no means of collecting “resell” on already discounted sneakers or apparel. Yet, please keep in mind we must pay taxes! We reserve our prices for our customers and do not fluctuate or are change by basing our prices on other Markets. Hoping to maintain an comfortable online experience for our members regardless what day it is!

 

  1. IT’S BEEN A COUPLE OF DAYS I NEVER GOT A TRACKING NUMBER, WHAT’S GOING ON?

 

Do not Fret! Perriél responds to each inquiry within 24hrs. To expedite your inquiry, email: HELP@perriel.com. Please provide the order number, order date, and name of the recipient.

 

  1. ARE ANY OF YOUR ITEMS FROM CHINA?

 

None of our sneakers, apparel, accessories, etc; are made in China, unless stated otherwise. Under no circumstance is Perriél inventory purchased within China (UNLESS) for exclusive sneaker releases that are zone exclusive. Meaning these items cannot be purchased as normal. Only under these circumstances, we provide all tracking information as well as the reshipping information used to provide authenticity for our members. However, none of our products are made within China, as replicas, UAs (Unauthorized) None of the above! Perriél is a Christian and Veteran ran company and pride themselves in integrity.

 

  1. ARE WE A RESHIPPPER?

 

We cannot refer to ourselves as reshippers, as that would void our payment processor and contract with Shopify which Hosts our website. To protect ourselves we only ship to verified PayPal accounts with matching billing and shipping. Should we notice any addresses matching any reshipping address, we would sadly have to cancel the order.

 

  1. ARE WE HIRING?

 

We are always looking to have excited and courageous folk join Perriél in hopes of advancing their career. If you feel you have the skills and love everything sneaker and hypebeast, simply reach out to CAREERS@perriel.com. HR will reach out within 1-3 business days.  Bear in mind, we are only offer online employment at this time, due to constant regulation changes in multiple states and countries. We would love to expand but would love to keep our members safe first! All work will be conducted online. Best of luck - Perriél